Unifying Multi-Country Telco Self-Service Platforms
Discover how we enhanced a large telecom provider’s self-service portal, migrating legacy functionalities and implementing complex product bundles to deliver a seamless customer experience across multiple countries.
Project Overview
Streamlined Telco Functionality with SAP Commerce
In collaboration with an IT consulting firm, we contributed backend expertise to extend the Telco Accelerator, integrating multiple external systems, implementing TM Forum-compliant product bundles, and enabling flexible add-on management. The project goal was to unify customer-facing features while ensuring code quality, reliability, and maintainability.
Project Overview
Advanced Telecom Platform Development
Our client, a large telecom provider serving multiple countries, required an advanced B2C platform to unify customer self-service functionalities. The goal was to migrate existing functionalities from legacy and external systems into SAP Commerce, while also creating new features directly within the Telco Accelerator.
Our company, SIA Commerce Consulting Services, contributed backend development expertise, ensuring that all implementations met TM Forum standards and were aligned with client specifications. Individual developments were delivered with quality and on schedule, supporting the broader consulting team responsible for end-to-end delivery.
Challenges & Objectives
The client faced limited functionality in the new web platform. Many services existed across multiple systems, resulting in a fragmented customer experience
Key business and technical objectives included:
Providing a unified self-service experience across countries
Migrating diverse functionalities and data into SAP Commerce
Implementing complex product bundles and add-ons compliant with TM Forum standards
Our company was tasked with delivering backend solutions for new features, integrations, and quality improvements, ensuring all functionality was aligned with the client’s requirements and industry best practices.
Solution & Approach
1. Product Bundling and Hierarchies
Telecom offerings were structured as multi-level bundles, including commercial products (TV + Internet + Mobile), technical services (line connections, routers, SIMs), and resources (equipment, devices, IP addresses).
Implementation involved:
-
Dynamic bundle combinations with flexible pricing and optional add-ons
-
Compliance with TM Forum standards, mapping product, service, and resource specifications
-
Data consistency between SAP Commerce Product Configuration and external TMF APIs
2. Add-on Management
Add-ons such as extra channels, faster Internet, or VoIP required complex eligibility logic and hierarchical pricing. Service activation dependencies triggered backend provisioning processes, all while ensuring TM Forum Product Order Management compliance
3. TM Forum API Integrations
SAP Commerce acted as the commercial front-end, interfacing with multiple external systems. Orders were decomposed into sub-orders for billing, provisioning, and other OSS/BSS systems. Our team ensured data consistency and API reliability throughout the lifecycle
4. Collaboration
The team followed standard Agile ceremonies: sprint planning, daily stand-ups, sprint reviews, and retrospectives. Knowledge transfer occurred as needed to ensure continuity and alignment.
Technologies & Tools
SAP Commerce (Hybris)
Version 2105 with Telco Accelerator
Backend
Java, Spring, Spring Integration
APIs
SOAP and RESTful (OCC v2), Karate for API testing
DevOps / CI-CD
Git, Jenkins, SonarQube
Project Management
Jira, Agile/Scrum methodology
Testing
JUnit (≥80% coverage), automated API endpoint tests with Karate
Key Learnings & Reflections
The project presented challenges such as TM Forum compliance, handling complex bundle hierarchies, and integrating multiple external systems.
Through this engagement, our team enhanced understanding of the TM Forum standard, Telco Accelerator, and telco product configuration processes, improving efficiency and quality in backend development.
Results & Impact
The platform’s capabilities were greatly enhanced, providing a seamless self-service experience for customers across various countries. We implemented intricate bundle configurations and add-ons, adhering to TM Forum standards to ensure smooth integration with external systems.
Enhanced Functionality
Unified customer self-service across multiple regions, improving user experience and operational efficiency.
Reliable Integration
Implemented TM Forum-compliant solutions for consistent and dependable system integration.
Automated Testing
Improved backend quality with automated testing and static code analysis, ensuring high maintainability.
Consistent Delivery
Achieved consistent delivery aligned with client expectations through rigorous quality control measures.
Project Summary
| Role | Backend Developer |
| Duration | June, 2021 – September, 2022 |
| SAP Version | SAP Commerce 2105 |
| Focus Area | Telco Accelerator backend development, product bundles, TM Forum compliance, API integrations |
| Result | Unified self-service portal, improved functionality, enhanced code quality and maintainability |
Client Feedback
We are very satisfied with the work delivered by the team. All assignments were completed on time and met our specifications. They quickly became familiar with our telco business standards and specific requirements, and we particularly appreciated their active participation in demos and sprint ceremonies
Interested in similar results?
Let’s discuss how I can help you build clean, maintainable, and scalable SAP Commerce solutions
Want to see more projects?
Discover how complex business processes have been optimized, performance improved, and scalable, well-documented solutions implemented